Terms of Trade

In these terms and conditions “the company” means RGAV Distribution Ltd and “the customer” means the person or company who contracts for the goods or services of the company.

The price charged for goods will be at the current price as per your price list. The company will make a separate charge for delivery to addresses outside mainland UK and will agree this price with the customer at the time the order is placed. 

For goods or services not included on the company’s website, the price to be charged will be agreed with the customer at the time of order.

VAT will be charged on all UK sales at standard rates. VAT will also be charged on all EU sales unless the customer has supplied a valid VAT number. For both EU and international sales we will also charge VAT in the case of customers arranging their own collection and transportation unless we receive sufficient evidence of the goods leaving the UK and arriving at an international address.

RGAV Distribution Ltd shall retain title to the goods until it has received payment in full for all sums due in connection with the supply of all goods to the customer at any time. If the customer fails to make payment to RGAV Distribution Ltd when due, enters into bankruptcy, liquidation or a composition with its creditors, or has a receiver or manager appointed over all or part of its assets, RGAV Distribution Ltd shall have the right without prejudice to these remedies. 

• Normal credit terms are 30 days from the date of invoice, however, in the following cases special terms apply:
  • The company also reserves the right to ask for payment in advance in respect of orders for special products not normally stocked and therefore ordered in specifically for a particular customer.
• The company reserves the right to offset amounts due by the customer to the company against amounts payable by the company to the same customer.
• Please provide any details of queries or disputes within 10 working days of receipt of any invoice.

If, for whatever reason, you change your mind and would like to return your order within 14 days of receipt, we’re happy to credit or exchange your purchase if it’s in its original packaging and “as new”. To be entitled to a credit the goods must be returned in the original, undamaged and unmarked packaging and within 10 days of the RMA being issued. All goods returned are subject to a restocking fee, usually 15%. If you wish to return goods outside of 30 days we will not be able to accept these items back but we may look at the option for an exchange depending on the items/value. Please contact Tech Support to discuss your options. When you cancel an order, you are responsible for the in-bound carriage costs of returning ‘unwanted’ goods. Please ensure that any goods being returned are fully insured, correctly addressed and adequately packed so that they’re not damaged whilst in transit. To avoid defacing the manufacturers packaging – all items should be either put into further boxes and / or protected using additional packaging material. Once received all product(s) on the RMA will be tested / checked by our Service team before processing a credit for the cost of the product less any restocking fee. We reserve the right to make a deduction from the credit for any loss in value of the goods if the loss is a result of any unnecessary handling by you. We will acknowledge receipt of the goods and evaluate them within 5 working days of receipt.